Your first consultation will be approximately 60 minutes. During this time your practitioner will take notes about your health history, suggest the appropriate lab tests you should order to address your specific health concerns and make some recommendations for you regarding diet, rest, exercise and stress reduction. Should we find out prior to the appointment that this program is not suitable for you, a full refund will be provided.

Appointment fees are as outlined on the website (emmaclairenutrition.com.au) and are current as at the time of booking. Payment is due at the time of booking via one of the following payment methods: Visa, MasterCard or Direct Debit. By placing an order via the Website, you are offering to purchase Products and/or Services (as applicable) from Emma Bambling subject to these Terms and Conditions. Each Order you place will be a separate and binding contractual agreement between you and Emma Bambling and with respect to the supply of the Products and/or Services in accordance with these Terms and Conditions. You agree that Emma Bambling reserves the right in its sole discretion to accept or reject an Order, and that Orders are subject to availability of the relevant Products and/or Services.

For Services that are purchased on emmaclairenutrition.com.au, you may be required to schedule an appointment with Emma Claire Nutrition for provision of the purchased Services (“Appointment”). If that is the case: You can schedule an Appointment by emailing hello@emmacalirenutrition.com

Follow-up consultations may be scheduled in 30 - 45 minutes. We encourage you to book your appointment 1-2 weeks in advance. As a courtesy to you, you will receive an appointment reminder via email to remind you of your scheduled appointment.

If you do not have a follow up consultation scheduled and lab results are received, you will be contacted and asked to schedule a follow up consultation. At any time you have the right to request a copy of your lab results, please allow for a reasonable response time from Emma Claire Nutrition.

If we need to reschedule your appointment, we will endeavour to provide as much notice as reasonably possible and require you to select an alternative appointment time. If you decide to not reschedule, the Cancellations and Refunds policy will apply.

For Initial Consultations, you may request to reschedule your appointment date and time a minimum of 48 hours prior to your appointment to receive a full refund, minus any transaction fees. For those who reschedule under 48 hours in advance there will be no refund.

If you are unable to keep your scheduled appointment and do not wish to reschedule, you must cancel your appointment via the online booking tool or notify us via email a minimum of 48 hours before your scheduled appointment time to receive a full refund, minus any transaction fees. If you fail to cancel your appointment with the required notice, you will forfeit your booked appointment and any cost already incurred and will not be eligible for a refund.

Consultations and Programs at Emma Claire Nutrition are non-transferrable.

We understand that there can be a rare occasion where you miss your appointment altogether or you forget to let us know at least 48 hours in advance that you need to reschedule. As such, for those on a monthly follow-up support package or subscription, you are allowed 1 “Get Out of Jail Free” when you’ve missed an appointment. For all other bookings, missed appointments will result in forfeiting your booked appointment and any cost already incurred and will not be eligible for a refund.

It is your responsibility to:

ensure you have a reliable and sufficient internet or phone connection or reception;

A Zoom meeting will automatically be created when an appointment(s), is scheduled. It is your responsibility to ensure it is downloaded and tested prior to your appointment(s). If you are unable to access Zoom for your appointment, please email hello@emmaclairenutrition.com and alternate arrangements can be made. Failure to follow these instructions may result in forfeiture of your appointment time and fee. For Zoom meetings you will receive the appointment link at the time of booking, this is also located in reminder emails and it is your responsibility to attend this at your appointment time.

You are required to complete your consultation documents or other requested documents within 24 hours of your scheduled appointment, we will not be able to proceed with your appointment and you will need to reschedule. If so, the Rescheduling by Client and Cancellations and Refunds policies will apply.

All appointments are made and will transpire using the Australian Eastern Time Zone (UTC +10:00). If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). http://www.timeanddate.com/ Failure to ensure an accurate time zone conversion will result in forfeiture of your appointment time and fee.

The validity, interpretation and construction of this Agreement shall be governed and construed in accordance with the laws of the State of Queensland, Australia with the sole jurisdiction and venue of any dispute being Brisbane, Queensland. The Client further agrees to be bound by the laws in Queensland even if the country’s laws in which the Client resides are in conflict with the laws of Queensland in accordance with the Hague Act and related statutes.

These terms and conditions are to be read in conjunction with our Privacy Policy as well as the Informed Consent and Disclaimer signed before becoming a Client.

The Intellectual Property in the Website and all Content (“Website IP”) and Products (“Products IP”) is exclusively owned and controlled by Emma Claire Nutrition and our third party affiliates, licensors and/or licensees and is protected by Australian and international law governing intellectual property rights. The Website IP and Products IP remains Emma Claire Nutrition’s exclusive property throughout the world in perpetuity. You are not permitted to save, download, reproduce, display, copy, alter, conceal, adapt, perform, transmit, broadcast, sell, license or otherwise exploit any Website IP unless you have the express prior written authorisation of Emma Bambling.

Subject to the application of any Non Excludable Conditions, Users hereby release Emma Claire Nutrition from all claims and Emma Claire Nutrition is not responsible nor liable for any injury, illness, direct or indirect damage, loss (financial, reputation or otherwise) or consequential, exemplary or aggravated damages arising from:

any User Content that is created, or otherwise appears, via the Website;

Users hereby acknowledge and confirm that they are on notice of Emma Claire Nutrition’s disclaimer of warranties and limitation of liability set forth in this clause or elsewhere in these Terms and Conditions (“Disclaimers & Limitations”) and expressly agree to these Disclaimers and Limitations as a condition of using the Website.

Emma Bambling is not a medical doctor and does not service medical emergencies or diagnosis. The Products, Services and Content must not be used or relied on as a substitute for medical, healthcare or other relevant professional advice, or for the purpose of diagnosis or treatment of any medical condition.